The concept and criteria of evaluation of the quality of banking services

Authors

V. I. Mileta
Kuban State University, Russian Federation

Abstract

In the modern Russian banking market the most important factor in the competition for customers is the quality of providing a range of banking services. The article considers the concepts of “quality of banking services” and “competitiveness of banking services” and substantiates well-designed conceptual approaches to the assessment of the quality of banking services.

Keywords

entrepreneurship, small business, business climate, business environment, government support

Author Info

V. I. Mileta

Ph.D. in Economics, Associate Professor, Department of World Economics and Management at Kuban State University

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Article Details

Issue

2014 · No. 2 (34)

Section

Banking

Publication History

Published 2014-06-10

How to Cite

[1]
Mileta V.I. The concept and criteria of evaluation of the quality of banking services // Economics: Theory and Practice. 2014. No 2 (34). С. 48–53. URL: https://etip.kubsu.ru/article/view/162

License

Copyright (c) 2025 V. I. Mileta

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This work is licensed under a Creative Commons Attribution 4.0 International License.