Development of a Performance Indicator System for an Airport Navigation Service
Abstract
The article develops a comprehensive system of indicators for assessing the effectiveness of an airport navigation
service, a digital product that integrates navigation, logistics, flight tracking, and travelers’ interaction with commercial
services on a multimodal basis. The proposed methodology includes operational, technical, and economic criteria that
make it possible to quantify the impact of digital solutions on passenger service quality. Methods for calculating each indicator with due account for uncertainty factors are presented, along with approaches to forecasting the effects of implementing and using the navigation system. In addition, the significance of the developed system for improving passenger
service quality and optimizing airport operations as a whole is substantiated. The proposed indicator system can be used by
airports to monitor the effectiveness of digital navigation solutions and optimize navigation processes
Keywords
References
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Copyright (c) 2026 Anatoliy Aleksandrovich Kizim, Natalya Yurievna Naryzhnaya, Tatiana Olegovna Bondarenko
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