Development of remote banking services in Russia: opportunities and risks (on the example of VTB Bank)

Authors

L. N. Drobyshevskaya
Kuban State University, Russian Federation

DOI

https://doi.org/10.31429/2224042X_2025_79_51

Abstract

The article analyzes the dynamics of remote banking services (RBS) in the Russian Federation and their role in the structure of banking products. It is demonstrated that the central challenge in the development of RBS remains the provision of cybersecurity and the protection of personal and financial data of clients. Using the case of PJSC VTB Bank, the study examines the key performance indicators of remote services and identifies promising directions for strengthening competitiveness through the improvement of digital ecosystems, personalization of customer service, and the introduction of advanced technological solutions.

Keywords

digital tools, public administration, e-government, international experience, digital platforms

Author Info

L. N. Drobyshevskaya

Doctor of Economics, Full Professor, Department of Economic Analysis, Statistics and Finance at Kuban State University, Russia

References

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Article Details

Issue

2025 · No. 3 (79)

Section

Banking

Publication History

Published 2025-09-23

How to Cite

[1]
Drobyshevskaya L.N. Development of remote banking services in Russia: opportunities and risks (on the example of VTB Bank) // Economics: Theory and Practice. 2025. No 3 (79). С. 51–59. DOI: 10.31429/2224042X_2025_79_51

License

Copyright (c) 2025 L. N. Drobyshevskaya

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.